Legal
Terms of Service
The plain-English version of how Yombu works, what you can expect from us, and what we ask of you when you book.
On this page
Booking & payment
Telling us about your party is free, and you're never locked in until you choose an entertainer. When you book, you pay securely online and we hold your money safely until after the event. The full flow — from request to confirmed options — is laid out in our FAQ.
Cancellations & changes
Plans change, especially with kids. Cancellations, reschedules, and refunds follow our refund policy, which spells out the free-cancellation window and exactly when a booking becomes final.
Everyone's responsibilities
We ask parents to share accurate party details and provide a safe space for the entertainer to perform. Entertainers are vetted and insured independent pros who agree to show up prepared and deliver what they promised. Performers join under our entertainer terms.
Yombu's role
Yombu is a marketplace that connects you with independent local entertainers — we're not the performer ourselves. We work hard to vet every pro and protect your payment, and if something goes wrong we're here to make it right. How we handle your information is covered in our privacy policy.
Questions?
This page is a plain-English summary while we finalize the full, detailed terms. Need specifics in the meantime? Email hello@yombu.com.
The fine print, in plain English
Related reading
The other policies and answers worth a look before you book.
Refund Policy
Free cancellation windows, partial refunds, and exactly when a booking becomes final.
See the policyPrivacy Policy
What we collect, how we use it, and the choices you have over your data.
Read itCommon questions
How fast booking works, payments, vetting, and protected money — answered plainly.
Browse the FAQ